Office Services Manager

Job Title

Office Services Manager

Job Description Summary

This position is responsible for the oversight of Mail Services, Shipping & Receiving, Copy/Print Center, Reception, Hospitality, Audio/Visual, and other general Facilities related tasks in a large corporate environment for a global professional services firm client. This individual has authority over hiring, termination, discipline, and performance decisions.

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Direct and coordinate activities of all personnel.
• Establish and maintain effective relationships and lines of communication with the client, management, personnel and vendors, regarding work schedules and both distribution and coordination of materials.
• Prioritize and manage all departmental activities in accordance with set procedures and schedules.
• Monitor performance according to agreed-upon standards and take necessary action to communicate/assist/advise in order to maintain service levels.
• Ensure activities meet client requirements for quality management and timeliness.
• Manage the decision process for hiring, terminating, promoting, and evaluating all Office Services personnel.
• Source, review and select external vendors and request bids/posts for review and submittal to management for approval
• Pursue professional development of skills and knowledge necessary for effective performance of your role
• Assist all personnel, when necessary.
• Monthly reporting of billing, employee hours, and departmental analysis to client and company management.
• Recognize and solve problems affecting services including schedules, staff, and quality.
• Develop customer service policies and procedures to ensure consistent customer service and satisfaction.
• Manage staff training, conflict resolution, team building, and morale.
• Approves time off requests and arranges coverage.
• Counsels employees on work-related issues or questions.
• Schedule preventative maintenance, respond to urgent maintenance calls, and participate in the creation of emergency preparedness plans.
• Adhere to client established National Service Procedures (NSP’s)
• All duties as assigned.
• Must assist in providing services in all service lines in addition to primary role.

JOB REQUIREMENTS & QUALIFICATIONS:

• 3-5 years of relevant experience, preferably in a service industry
• BA preferred, minimum High school graduate or equivalent (GED)
• Proficient with Microsoft Excel, PowerPoint, and Word
• Valid driver’s license
• Copier/fax/FedEx and postage machine knowledge
• Strong interpersonal skills across all disciplines
• Excellent communication (verbal and written) and organizational skills
• Familiarity and ability to operate all equipment, as necessary
• Outstanding punctuality/attendance record
• Knowledgeable of postal regulations and mailing procedures
• Ability to handle multiple tasks
• Respond to emergencies/urgent matters (must be available to take emergency calls at any time)

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.