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Managing Director, HR Operations
Reporting to the Global People & Culture leader, you will be collaborating closely with colleagues in the US and internationally. This is a senior influential role requiring a commercial, collaborative, customer-centric approach.
This role will support our US business of 20,500 employees.
JOB DESCRIPTION
Key Responsibilities:
- Formulate and drive the long-term vision and strategy for the HR Operations functions, focusing on customer service, efficiencies, SLAs, compliance, reporting, and accuracy.
- Work collaboratively with peers to drive operational consistency across the business while understanding and allowing for functional differences.
- Provide counsel to global People & Culture leader on HR operations and management.
- Lead a team of senior HR professionals and enable them for success.
- Perform regular business process reviews to make ongoing suggestions and create action plans.
- Act as the business lead for HR on all technology related projects.
- Ensure our people practices and processes are compliant with data governance and relevant regulatory compliance and audit accordingly.
- Identify opportunities for automation and reduction of manual processes and partner with teams on implementation of solutions.
- Build strong relationships with internal partners (e.g. finance, legal, IT, etc.) and external vendors.
- Collaborate with HR Business Partners, Talent Acquisition and other SMEs to facilitate the change management process after implementation of major process or systems changes.
- Leverage metrics & analytics to inform and measure success and influence change.
- Lead and own complex projects and project management, change management initiatives, deliverables, and escalations.
- Ensure system and people processes are well documented, regularly updated, and end user trained.
- Stay current with innovative HR practices and informed on best-in class practices to improve operations effectiveness, as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes.
- Create a high-performance culture including a consistent approach to service level agreements, key performance indicators, and performance reporting.
- Lead the HR due diligence process on significant operational acquisitions and collaborate with HR Business Partners on integration plans as required.
About You:
Qualifications & Education Requirements
- 10-15 years of experience leading HR operations in high growth, complex organizations.
- College degree in Human Resources, Business Administration, or related field preferred.
Knowledge & Skill Requirements
- Experience in leading HR operations/shared services teams including Payroll, HRIS, leave administration, compliance and employee relations, both as an effective strategist and practitioner, with a track record of successful execution of human resources programs and operations.
- Knowledge of US employment law and has experience working in an international organization.
- Advanced project management skills and demonstrated success leading remote teams.
- Strong business acumen and a commercial approach, with ability to influence key stakeholders.
- Experienced and demonstrated success in building, leading, and managing people, identifying and developing talent, and getting results through others.
- Excellent interpersonal skills and track record of influencing and driving change.
- You’ll thrive in a highly collaborative team environment.
- Strong problem-solving skills, with a demonstrated ability to manage at both the tactical and strategic level.
- Proven experience at successfully developing & strengthening management controls and operational processes
- Highly motivated, detail oriented, dependable, and organized with a customer service focus.
- Data driven decision maker.
- Strong ability to multi-task and respond effectively to changing priorities and demands.
- Excellent skills in word processing, spreadsheet, and data management applications, and comfortable with internet-based applications and software and technologies.
- Good working knowledge of financial concepts and terms and ability to create and manage a budget.
- Experience working in the property management, hospitality or retail industry would be advantageous.
- Must be able to demonstrate an understanding and appreciation for diversity and cultural differences.
Ideal location for incumbent is Dallas, however, we are willing to consider candidates sitting in EST or CST.
#LI-DNI
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.