Manager – Operations

Job Title

Manager – Operations

Job Description Summary

We are seeking a skilled and experienced Facility Operations Manager to oversee the efficient management and operation of multiple client facilities. As the Facility Operations Manager, you will be responsible for ensuring seamless daily operations, supervising maintenance tasks, managing staff, and maintaining excellent client relationships. Your primary objective will be to uphold our commitment to delivering top-notch facility services, meeting client expectations, and optimizing the overall operational performance of the facilities under your management.

Job Description

Roles & Responsibilities

Facility Management:

Oversee the day-to-day operations of multiple client facilities, ensuring they operate smoothly and efficiently.

Implement and maintain best practices in facility management, including preventive maintenance, safety protocols, and emergency response procedures.

Coordinate with facility staff to ensure timely and effective resolution of facility-related issues.

Client Relationship Management:

Serve as the main point of contact for clients, cultivating strong professional relationships and addressing their facility-related needs.

Regularly liaise with clients to understand their requirements, gather feedback, and proactively address concerns to ensure client satisfaction.

Staff Supervision and Training:

Lead and mentor a team of facility management professionals.

Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for staff development and training.

Budget and collection Management:

Develop and manage facility operation budgets, ensuring cost-effective practices and optimal resource allocation.

Identify areas for cost savings while maintaining service quality and compliance with industry standards.

Ensure monthly billing is completed for respective sites and keep a track of client payment and collections.

Business Development:

In addition to existing portfolio, expand the business footprint across city & region

Compliance and Safety:

Ensure facilities comply with all relevant regulations, safety standards, and industry guidelines.

Conduct routine inspections to assess facility conditions, identify potential hazards, and implement corrective actions.

Vendor Management:

Collaborate with external service providers and vendors, ensuring their performance aligns with agreed-upon service level agreements.

Evaluate vendor contracts and negotiate terms to secure favourable agreements for the company and clients.

Experience & Qualifications:

• Bachelor’s degree in Facility Management, Business Administration, Hotel Management or B Tech- Electrical/ Mechanical. Relevant certifications or any related additional qualifications.
• Proven experience 8-10 years as a Facility Operations Manager or similar role, managing multiple client facilities.
• Strong leadership and team management skills, with the ability to motivate and inspire staff to achieve collective goals.
• In-depth knowledge of facility management best practices, industry standards, and safety regulations.
• Excellent communication and interpersonal skills to foster positive client relationships and effectively collaborate with internal teams.
• Analytical mindset with the ability to identify areas for improvement, implement strategies, and assess the impact of changes.
• Proficiency in using facility management software and computer applications.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.