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Manager of Performance Strategy
The ideal candidate is a people person with a high level of business acumen and understands the importance of both the internal & external customer experience. They thrive on sharing knowledge and bringing out the best in others. They are a thought-leader, a strategist, and solution-centric. The ability to enhance efficiency, productivity, and overall success throughout the region will be a key task in this role. In addition, the Manager of Performance Strategy will be responsible for facilitating group coaching sessions, support onboarding efforts, and collaborating with department leads to ensure national Learning & Development initiatives are being implemented on the regional level.
JOB DESCRIPTION
1. Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
2. Facilitates onboard training courses when necessary for newly transitioned properties.
3. Provides feedback to Learning & Development Team regarding training needs.
4. Monitors 3rd party Mystery Shop scores. The Mystery Shops are to be coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one-on-one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate).
5. Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing/ ACM/CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region.
6. Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers.
7. Utilizes One-on-One Coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team member’s Community Manager (and Regional Property Manager where appropriate).
8. Through careful analysis of Key Performance indicators, (KPIs) including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, support in developing correction action plans, and aide in maximizing asset, portfolio and regional performance as a whole.
9. Participates in and facilitates (as requested) inter-department meetings/collaboration with the goal to implement a strategic plan that will maximize regional performance.
10. Responds to critical asset needs while using regional business intelligence tools. Provides team members an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager and other impacted departments/parties.
11. Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
12. Plans, executes, and participates in committees or chair them as requested.
13. Makes recommendations and modifications regarding office and region performance, business needs, etc.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.