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Lead – UX Designer – Remote
JOB DESCRIPTION
UX Designers lead the journey team in understanding the resident / on-site team member, ideating potential solutions, and determining the end-to-end experience. They are critical in conducting resident and team member interviews, synthesizing qualitative insights, and conducting usability tests during the pilot. UX Designers have four major focus areas on their team:
- Resident Champion: Brings the resident voice to the team and ensures the design vision will improve the experience
- Design Thinking Visionary: Pulls best-in-class insights from other industries and pushes the team’s thinking forward
- Master Craftsman: Leads the team efforts in research, design prototyping and testing, and design strategy
- Agile Mindset: Engages across topics with the team and helps break vision into small, measurable pilots
Essential Responsibilities:
- Participate in resident and on-site team member research to understand needs, touchpoints, and frustrations
- Synthesize qualitative insights from customer research into themes
- Develop and curate external inspirations and push the team to create an industry-leading experience
- Create design prototypes for potential solutions and test prototypes with residents and team members
- Gather qualitative feedback from residents and team members during the piloting and scaling phases
- Share insights and trends with team and other business leaders
- Contribute to building design expertise, tools, and processes in-house
- Coach and mentor junior designers
Organizational Responsibilities:
- Understands the needs and frustrations of prospects, residents, and on-site team members to improve the customer experience by following a human-centered design approach
- Engages with teams across the organization to implement new solutions and share the progress and learnings from the journey team
- Participates in team trainings to learn human-centered design approaches and leads workshops with team members from across the organization
- Identifies improvements to the resident experience across team member training and enablement, digital tools, and SOPs.
- Works with cross-functional partners to implement the changes and test at pilot sites
- Measures the impact changes have at pilot sites and identifies additional improvements
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.