Launch Support Manager

Job Title

Launch Support Manager

Job Description Summary

The Launch Support Manager plays a critical role in ensuring the successful launch of new business. Interacting with the Launch Lead, Transition Project Manager, and the functional support groups, this person provides hands-on support to prepare the team to go live and operate efficiently. There are a significant number of systems, tools, and processes required to operate the business. The person in this role is fluent with all of the administrative requirements and capable of training the new team in their proper use.

Job Description

The Launch Support Manager is a highly organized and detail-oriented individual who works closely with various stakeholders to ensure the successful start-up of new business. This role requires a strong understanding of administrative processes, enterprise systems, as well as excellent communication and interpersonal skills.

• One of the key responsibilities of the Launch Support Manager is to oversee the implementation of timekeeping and payroll requirements for a new account and also training the individuals who will have this responsibility in steady state.
• Responsible for a variety of administrative duties during a transition including, but not limited to the following; creating employee and purchase requisitions, managing payroll, timekeeping, coordinate team room and job fair logistics, coordinating service requirements e.g. uniforms, assisting with on-boarding activities and new hire communications.
• Makes arrangements for the work areas – working areas, job fairs, on-boarding sessions, and training
• Coordinates logistics regarding employee introduction and meet and greets – Assists in the new hire paperwork and on-boarding
• Leads the implementation of timekeeping by uploading employee information and schedules
• Trains administrative support on payroll procedures and uploading requirements and schedule
• Works closely with HR Services and Payroll to ensure employees are paid and a sustainable process is in place.
• Works closely with the Communications team to prepare and distribute updates for people impacted by the transition.
• Establishes and maintains business related files, including contract, staffing plans, and technical documentation.
• Updates Quality Management System (Business Essentials) and internal intranet site (KHUB) with transition documents and external processes as required
• Produces presentations and reports as required
• Managing the documentation throughout the supported projects, ensuring that all project-related materials are organized and easily accessible.
• Partnering with Communications to produce transition playbooks, project updates and present activity progress, communicating project updates to stakeholders and ensuring that all transition-related communication channels are up-to-date with fresh content.
• Maintaining transition plans and work processes using Smartsheet.
• Collect and assemble all project-related information and transferring it to the account owner at the end of the transition, ensuring that all project-related materials are properly archived and available for future reference.
• Oversee and coordinate post-project activities, such as lessons learned, to ensure that all transition learnings are documented and considered when improving our work process.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $95,880.00 – $112,800.00C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.