IT Telecommunications Analyst

Job Summary

The IT Telecommunications Analyst reports to the IT Telecommunications Manager and implements telecommunications software solutions to address company and front-line user needs. Conducts various telecommunications analyses and makes recommendations to management, implements changes consistent with company goals and objectives.

The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Serves as support & resolution for both first-line and elevated telecommunications issues; accepts and works support tickets.
• Troubleshoots and determines issues causing telecommunications outages; resolves first-line and escalated tickets; may escalate issue as needed to the correct vendor or IT associate for resolution.
• Performs various data analyses relating to telecommunications programs and projects, implementing changes when appropriate and provides recommendations to management on higher-level issues.
• Monitors cloud-controlled WiFi, routing & security software for changes in network and troubleshoots outages.
• Directly notifies and updates property teams on status of telecommunications issues and resolutions.
• Works with telecommunications vendors and management to streamline processes and consolidate vendors and billing services.
• Monitors and updates centralized database of telecom assets for all properties and corporate locations that include such things as phone numbers, vendor, Internet service, speeds, and equipment information.
• Stays abreast of current & developing telecommunications technology.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and three (3) to five (5) years of telecommunications systems experience required
• Experience with on premise and cloud-based VoIP administration and analog line troubleshooting required
• Experience with various telecommunication programs (e.g., Meraki) and data analysis required

Preferred Qualifications

• Cisco Certified Network Administration (CCNA) Certification or related networking certification strongly preferred
• Bachelor’s degree in Information Technology, Information Systems, or a related technical field preferred
• Experience with Cisco Call Manager, WebEx, and WebEx Calling preferred

Knowledge, Skills, and Abilities

• Knowledge of core infrastructure requirements of VoIP systems
• Knowledge of a wide variety of telecommunications systems, programs, and related operational activities
• Knowledge of telecommunications data analysis methods, purposes & outcomes
• Skill and ability to clearly and concisely communicate verbally and in writing
• Skill in applying critical thinking, analysis and problem-solving methods
• Skill in managing projects, organizing, prioritizing, and meeting deadlines
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
• Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.