IT Support Technician

Company Overview

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council’s Top 50) and remains the No. 1 third-party student housing property manager in the U. S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living’s growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living presently manages a portfolio consisting of approximately 175,000+ units and 125,000+ beds. Asset Living is a family made up of diverse backgrounds, unique ideas, and distinct personalities. Recognized as one of the nation’s Best and Brightest Places to Work, professionals join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

IT Support Technician

The IT Support Technician is responsible for end user technical support and supporting deployed IT solutions. The IT Support Technician works closely with other IT Support Technicians.

The IT Support Technician responsibility includes supporting remote property users and corporate office user endpoints through a Service Desk. As the first point of contact, the Technician will provide technical support and customer service by identifying, prioritizing, troubleshooting, and analyzing problems to resolution.

The Technician is responsible for ensuring the issue has been resolved to the satisfaction of the user. A successful Technician will take ownership of tickets through the entire lifecycle from creation to resolution.

Essential Duties & Responsibilities

• Provide end user support:
• Ownership of technical requests from the initial request through resolution, the Technician is the driver of technical services to end users and their endpoints.
• Troubleshooting Windows 10/11 technical requests and associated applications.
• Troubleshooting software using resources to identify and resolve software issues.
• Troubleshooting hardware upgrading and replacing components.
• Troubleshooting networks UniFi and various other networks
• Troubleshooting client environment systems to meet user requests; including:
• Office 365 client environment
• Assist with change management, including:
• Provisioning accounts and imaging computers.
• Deprovisioning accounts, computers, and archiving.
• Set up local workstations with computers and necessary accessories.
• Responsible for keeping accurate inventory and documentation.
• Support and maintain client networks remotely.
• Assist infrastructure team with projects as needed such as deployments, rollouts, and general maintenance.
• Support business printers and copiers, VoIP phones, desktops, and network hardware.

Education/Technical Experience

• Associates degree, Trade certification, or High School diploma with equivalent experience.
• Proficiency of Microsoft operating systems and applications.
• Proficient knowledge of desktop and laptop hardware installation and repair.
• Working knowledge of networks and the ability to troubleshoot.
• Computer imaging process experience.
• Basic understanding of networking.
• Desktop and laptop hardware repairs and maintenance.
• Basic printer, network printer, and copier troubleshooting and maintenance.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.