IT Billing Systems Analyst

The IT Billing Systems Analyst reports to the IT Billing Systems Manager and supports property managers on nearly all aspects of utility management,reimbursement/billing programs, and vacant recovery programs.

Duties and Responsibilities

• Provides support, troubleshooting, customer service and evaluations for all utility programs.

• Contacts property management regularly to verify information and ensure its accuracy in reports and to properly support each of the programs and their success.

• Creates reports weekly, monthly and ad hoc for utility programs to help produce optimum results.

• Monitors and reports on utility rates, variances and usage trends as compared to utility budget.

• Manages all residential utility bills on a monthly basis.

• Monitors the performance of utility expenses and utilityreimbursement/billing programs for all properties by creating, monitoring, and distributing all utility reports.

• Analyzes issues on a daily and weekly basis to gauge their status and determine where corrections are needed; discovers opportunities within utility programs that may require further evaluation to improve performance.

• Evaluates and suggests changes in accounts payable data and billing processes for utilities.

• Performs high-level calculations, trend analysis, and quality control on all utility programs.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Finance, Real Estate, Marketing or a related field and three (3) years of experience in IT, business or customer service required; or, an equivalent combination of education and experience required

Preferred Qualifications

• Prior experience in property management role preferred

Knowledge, Skills, and Abilities

• Skill in Microsoft Excel

• Skill in communicating clearly and concisely verbally and in writing

• Skill in applying critical thinking, analysis and problem-solving methods

• Skill in managing projects, organization, prioritization, and meeting deadlines

MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancementopportunities. We offer a comprehensive benefits package* including, but not limited to, the following:

* Medical, Dental and Vision Insurance

* Life and Disability Insurance

* Employee Assistance Program

* Vacation, Sick Leave, and Holiday Pay

* 401(k) Retirement Plan

* Tuition Reimbursement

* Adoption Reimbursement

* Apartment Discount

* Opportunities for promotion and internal career advancement

*Eligibility for benefit plans and programs vary based on hours worked and length of employment.

We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States – we are established leaders in the real estate space – bringing tremendous opportunities to those looking to build theircareers. We invite you to explore our Brighter View and find your place at MAA!

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