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IFM Operations Manager
Job Title
IFM Operations ManagerJob Description Summary
The IFM Operations Manager is a leader on the centralized resource/platform team responsible for governing, overseeing, and supporting Facility Management teams to meet exceptional client delivery. This position requires interaction with Account leadership, Client, operational and support staff and will be a fast-paced environment consistent with handling multiple demands and priorities. Candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks and effectively manage difficult situations, and consistently making effective high-quality decisions.Job Description
Essential functions and responsibilities
- Integrate with CMMS, Procurement, Engineering Services, etc. to support day to day management of the portfolio
- Document facility management processes
- Support centralized facilities management by providing seamless integration with the field teams supporting client’s real estate through organization, leadership, responsiveness, and creativity
- Training support and documentation to ensure compliance, readiness, and competency of staff
- Ensure client satisfaction with delivery of Facility Management Services and provide a lead role in monitoring and increasing customer satisfaction
- Assist in supporting monthly / quarterly / annual client reporting
- Support a strong collaborative team-based environment
- Performs other related duties as required or requested
- Develop and implement effective communication practices for the Acco
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.
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Cushman & Wakefield
Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.
Get Ready For A New Experience
Cushman & Wakefield’s dedication to curated resident engagement strategies, communication and responsiveness builds a strong sense of community and positively influences satisfaction and retention at our properties. Browse our featured communities and find the perfect place for you.
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Cushman & Wakefield consistently ranks on NMHC’s Top 50 Managers list with talented teams that operate interactive communities. Whether you’re an investor looking for a residential property management partner, a resident who needs assistance or someone who wants to join our winning team, we can help.