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Housing Operations Coordinator – Student Living
The Housing Operations Coordinator reports to the Director for Housing Operations and assists with the overall management of the department’s housing operations and assignments functions, access control, and student billing. The Housing Operations Coordinator contributes to the housing operational workflows, processes, and procedures for the health, well-being, and success of CSU residential students. The Housing Operations Coordinator is also responsible for overseeing the mail distribution processes for the department.
JOB DESCRIPTION
Housing Operations:
- Assist the Director for Housing Operations with the oversight of the department’s day-to-day operations, ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students’, families’, and CSU community members’ questions, concerns, and requests for information regarding policies, housing assignments, access control, student conflicts and general assistance.
- Assist with the oversight of the efficient and effective coordination of university-wide residential community openings and closings to include collaboration with offices on early arrivals and needed housing during breaks (e.g., Athletics, Admissions, Access Control, Auxiliary Services, Campus Support Services, and the division of Campus Engagement, Diversity, Equity, and Inclusion).
- Serve as back-up to overseeing Central Office operations and providing administrative support to all professional staff.
- Assist with all major operations projects, including, but not limited to, returning student housing selection, mid-year housing assignments, and first year placements.
- Assess charges to students’ accounts through THD for room change adjustments and miscellaneous charges in conjunction with the Director for Housing Operations.
- Assist with all summer housing assignments, room changes, cancellations, and transitions.
- Assist with all early arrival and contract extension processes under the direction of the Director for Housing Operations.
- Assist with all pending assignment list and wait list assignment processes, including supporting the Community Director staff in the day-to-day room change process.
- Manage departmental access control processes including Aurora access and key and key code management under the direction of the Director for Housing Operations and the Director for Residential Facilities.
- Oversee the preparation of new resident key and welcome packets at the start of and throughout the year.
- Manage the Room Condition Report (RCR) process by working with the Community Director staff to ensure that RCRs are completed throughout the year, during opening, room changes, and mid-year arrivals.
- Oversee and facilitate the Health and Safety Inspection processes and provide direction to the Community Directors. This includes all THD functionality, communication, billing, and reporting.
- Generate administrative reports, evaluate assessment data, and conduct housing research as needed.
- Assist with departmental marketing and outreach efforts, including but not limited to, participating in University recruitment efforts, housing tour management, and model room management.
- Provide support to the Administrative Coordinator for all invoicing and accounts payable operation.
- Oversee the Mail Distribution Operations for the residential communities.
Staff Supervision:
- Recruit, train, and directly supervise the student Mail Distribution Assistants.
- Indirectly support and provide guidance to professional live-in Community Directors, particularly related to housing operations and assignments management responsibilities in conjunction with the Director for Housing Operations.
- Provide and support staff recognition initiatives and promote professional development opportunities.
Student Support:
- Advise students and family members in decision-making and provide resource referrals to help support student success and well-being.
- Provide and support student recognition initiatives and promote leadership opportunities.
- Provide timely and sensitive response, outreach, and relationship building for students of concern as needed.
Department and Divisional Leadership:
- Be accessible, visible, and present for relevant/occasional university speakers and athletics events; attend staff/student-planned community development activities and educational events as appropriate.
- Assist in leading task forces, presenting training topics, and executing departmental and CSU projects as needed.
- Represent the department in new student recruitment and orientation events.
- Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
- Perform other duties as assigned by supervisor or their designee.
Required Qualifications
- A bachelor’s degree in business management, communications, or other relevant field.
- Experience in a residence life and/or property management setting.
- Experience using a housing or property management system.
- Demonstrated experience developing, mentoring, and motivating a diverse professional staff team.
- Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.
- Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.
- Sensitive, diplomatic, detail-oriented, and articulate written and verbal communication skills.
- Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns in a fast-paced environment.
- Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
- Demonstrated commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.
- Demonstrated experience using an equity, diversity, and inclusion lens in delivering programs and services practice (i.e., staffing practices, supervision, training, housing policies, programs, and services)
- Availability on weekends and evenings as needed.
- Intermediate knowledge of Microsoft Office Suite and Google Suite.
Preferred Qualifications
- Ability to navigate Entrata, THD (The Housing Director), PeopleSoft, Access Control systems or their equivalents.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.