Guest Services Representative- (Part-time)-Midtown Mall Saskatoon

Job Title

Guest Services Representative- (Part-time)-Midtown Mall Saskatoon

Job Description Summary

Position:Guest Services Representative
Reports to:Guest Services Supervisor
Division:Guest Services
Location:Midtown Plaza
*Days and hours worked are subject to change as required by the needs of the Property
*Night and evening work will be required (including weekends and holidays)

Job Description

1. Description of Major responsibilities and duties:

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor

• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as; Facebook, Twitter, Blog, Website, Pinterest, etc.
• Professionally respond online to customer service inquiries on social media. (If applicable)
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
• Collating various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)

• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

2. Experience/Qualifications Required:

• 1 year of experience in Customer

Service an asset.

• Comfortable handling large cash

3. Minimum Academic Requirements:

• Minimum Grade 12 Diploma

4. Technical Competencies:

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in Social Media, Facebook, Twitter, Website, etc.
• Able to work evenings and weekends is a must.
• Open, unrestricted availability.

• Creative and self-motivated.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage a respecter l’equite en matiere d’emploi. Notre objectif est d’offrir un milieu de travail diversifie, inclusif et exempt d’obstacles. Si vous etes une personne handicapee et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’acceder a toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel a canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.