Guest Services Representative (Part-Time contract)

Job Title

Guest Services Representative (Part-Time contract)

Job Description Summary

The primary focus of this role is to provide excellent service through established programs at the CORE guest services desk to all visitors, tenants, and mall employees. The Guest Services Representative is expected to deliver an authentic, engaging, and memorable experience for visitors to Calgary as well as the local community by exceeding customers’ expectations. This position requires flexibility and a variable schedule to fit in with the exciting opportunities a retail shopping Centre provides.

Job Description

Tasks & Responsibilities

Responsibilities include, but are not limited to:

• Provide exceptional customer service and proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers and tenants.
• Maintain a thorough knowledge of the center’s services, stores and locations, merchandise, and upcoming special events and promotional services.
• Promptly and professionally answer customer inquiries over the telephone, electronically and in-person regarding information about the CORE and our retailers.
• Opening and closing of the Customer Service Desk.
• Execute the Centre’s gift card program including selling, assisting guests and retailers with gift card transactions, handling debit/credit payments, reconciling receipts and inventory.
• Inventory control of customer service supplies.
• Assist with various on-site marketing events.
• Maintain Lost and Found with the assistance of Security.
• Managing lending programs and other services such as coat/luggage/parcel check, gift wrapping etc.
• Provide administrative support including but not limited to, typing reports, data entry and filing.
• Provide and manage various customer tracking initiatives.
• Update directory listings, store descriptions and retailer promotions posted to the CORE’s website.
• Distribution of tenant memos.
• Generate cheque requests for review and approval.
• Completion of daily retail trackers.
• Cultivate relationships with the shopping centre’s retailers and keep up to date on product offerings and store promotions.
• Maintaining cleanliness and organization of the workspace.
• Complete other tasks as assigned by management.

The successful candidate will possess:

• Previous experience in retail customer service environment
• An outgoing, enthusiastic, and friendly personality with a positive ‘can-do’ attitude
• Comfortable engaging with the public and an excellent team player
• Strong ability to multi-task and work under pressure
• Follows direction well and has the ability to take initiative where appropriate
• Strong verbal and written communication skills
• Proficient in Microsoft Office (MS Outlook, Word, Excel), Windows
• Competent in social media, Facebook, Twitter, Instagram, Website, etc.
• Flexible schedule; days, weekends, evenings, and statutory holidays.
• Must be able to provide a clear criminal background check.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage a respecter l’equite en matiere d’emploi. Notre objectif est d’offrir un milieu de travail diversifie, inclusif et exempt d’obstacles. Si vous etes une personne handicapee et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’acceder a toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel a canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.