Finance Manager, Finance Service Center (FSC)

Job Title

Finance Manager, Finance Service Center (FSC)

Job Description Summary

The Finance Manager, Finance Service Center (FSC) is responsible for oversight of our outsourced service center, acting as the billing subject matter expert for C&W Services and supervising the activities of two direct reports. While a strong understanding of billing and financial processes is needed, this role is primarily one of leadership, management and problem solving.

Job Description

Responsibilities:

Finance Services Center:

• Oversee and manage the activities of the FSC including customer master data, accounts receivable, billing, accounts payable and collections.
• Partner with FSC leadership team to ensure all procedures are fully documented and SOX compliant and that services are consistently delivered in accordance with those procedures.
• Foster strong working relationships with all FSC customers and act as first escalation contact for issue resolution. Provide timely and candid communication on statuses, problems, and timelines.
• Monitor FSC performance through metrics and feedback from internal customers.
• Create and report monthly key performance indicators to the CFO and Controller.
• Manage system access for FSC team, facilitate requests and address issues to ensure timely resolution
• Manage Operations WOM access requests
• Provide project support for the identification and implementation of enhancements to systems and processes

Accounts Receivable / Billing SME:

• Ensure all AR/Billing processes are being performed according to procedure and are compliant with SOX requirements and company policy
• Manage all monthly billing close requirements. Ensure swift and effective resolution of billing issues
• Partner with AR/Billing FSC Team Lead to identify and implement process improvements
• Act as subject matter expert for all JDE AR/Billing and WOM (work order management) and primary liaison to technology team
• Manage all requests from internal and external auditors that relate to AR, Customer Master Data, and Billing
• Facilitate weekly collection review meetings with the FSC and Senior Collections Analyst and participate in biweekly AR reviews with Operations teams
• Support Finance Transformation Manager on projects requiring AR/Billing expertise

People Management:

• Manage the activities of two direct reports: Accounts Payable SME and Senior Collections Analyst.
• Provide ongoing guidance, coaching, and problem-solving support
• Develop and monitor goals and complete the overall annual performance management process
• Cover for direct reports when out of office.

Qualifications:

• Bachelor’s degree in Accounting or Finance
• 4-6+ years of experience managing AR and Billing processes
• People management experience, experience managing external resources is a plus
• JD Edwards or similar ERP experience strongly preferred
• Experience working in a SOX compliant environment and managing audit requests
• Strong computer skills including proficiency in Excel, Word, Outlook and PowerPoint, experience with process automation is a plus
• Excellent communication skills and the ability to prioritize/balance multiple tasks in a high volume, time-sensitive processing environment

Preference for this role is to be based out of our Needham, Massachusetts office 2-3 days a week. But also flexible for this role to be remote with travel expectations.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $90,000 – $115,000.

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.