Facilities Operations Specialist

Job Title

Facilities Operations Specialist

Job Description Summary

Seeking a Facilities Operations Specialist to join our team and provide high level administration and facilities support.

Job Description

The Facilities Operations Specialist will have responsibility for the management of the work order process and deliverables as well as provision of administrative support to the account team as required.

About the role:

• In conjunction with key stakeholders manage activities and performance of Contractors to ensure continuity of services with minimum disruption to the clients’ business
• Schedule and facilitate regular work order review meetings with the FM team members. Ensure action items arising from the meetings are completed by relevant C&W team in a timely manner.
• Provide support and answer enquiries from Customer Experience Centre (CXC) agents/staff
• Escalate CXC performance issues to the Facilities and Asset Management Specialist providing details and evidence to support escalation. Provide feedback to affected stakeholders until the issue is closed
• Receive, action and respond to all overflow requests via phone, email and the JDE job request queues as a backup to the CXC in peak periods
• Review PPM work orders as part of the work order management process and ensure on time Vendor delivery of scheduled services
• Maintain data bases and undertake quality checks to ensure accuracy of information.

About You:

• Minimum of 3 years’ experience in a property customer service, contract management or facilities management role.
• Demonstrated experience in data analysis, report writing and the ability to interpret and maintain data bases will be highly regarded.
• Qualifications in Business Administration, Contract Management, Facility Management or equivalent industrial related experience beneficial.
• High proficiency in Microsoft suite in particular, Excel and Word
• Experience in Facilities Management and Financial Management platforms, advantageous
• A foundational understanding of financial management pertaining to operational service delivery. beneficial
• Ability to analyse and provide solutions to simple-medium problems

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion

What’s Next…

To be What’s Next as the Facilities Manager with Cushman & Wakefield – click the apply link, upload your current resume and complete your application. Apply now!

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

The health and safety of our team members is of top priority, therefore, all Cushman & Wakefield controlled Workplaces require staff to be fully vaccinated against COVID-19, with limited exceptions.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.