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Executive Director of Residence Life and Housing
The Department of Residence Life and Housing is committed to supporting the mission of CSU by fostering a safe, engaging, and vibrant living experience for students that celebrates diversity and inclusion cultivates personal development and learning and prepares students to be responsible and contributing global citizens.
JOB DESCRIPTION
Summary of Position:
The Executive Director of Residence Life and Housing will report to both Greystar leadership (Regional Manager) and CSU Executive Director of Housing & Dining, as well as attend weekly CSU Campus Support Services Directors’ meetings to communicate with campus partners. The Executive Director will have operational budgetary oversight of approximately $4 million.
The Executive Director of Residence Life and Housing is responsible for managing the overall operation of the Residence Life and Housing department at CSU. With a focus on safety, community development, relationship building, co-curricular engagement, and inclusion, the Executive Director leads a team of dedicated staff members committed to making CSU Residence Life a home away from home for students. Through direct oversight, supervision, and delegation, the Executive Director strives to ensure the residential experience is filled with memory-making, growth opportunities, and a sense of community found only in CSU’s residential facilities.
Under the direction of the Executive Director, professional and paraprofessional residential life staff ensure safety and maintenance issues are addressed, provide educational programming, promote community standards and hold residential students accountable through the code of student conduct and residential handbook, recruit additional staff, assist students with transitional needs, facilitate housing assignments, manage occupancy, oversee facility management, and maintaining an environment that is conducive to living and learning. The Executive Director serves as a member of the Euclid Avenue Development Corporation and will participate in a campus on-call rotation.
Essential duties and responsibilities:
- Lead the Residence Life and Housing Department in fostering a residential environment conducive to safety, engaged learning, respect, and wellness.
- Oversee the implementation of programs and operations, which supports the mission of Campus Housing and Cleveland State University.
- Work in partnership with CSU, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy.
- Oversee university housing of over 1000 beds, with plans to expand.
- Supervise all residential transitions including move-in, move-out, break housing, and respite housing.
- Directly and indirectly supervise Residence Life and Housing professional and paraprofessional staff; directly involved with recruitment, hiring, and training of staff.
- Oversee housing occupancy and billing process and procedures; ensure timely room change processes and maintenance of all assignment records including assignments and temporary assignments. Maintain weekly occupancy reports.
- Manage critical incidents/resident interventions and communicate all pertinent information as appropriate; work in collaboration with Campus Engagement, Diversity, Equity, and Inclusion staff to address and respond to crises and provide appropriate follow-up.
- Manage and update processes for all forms and documents on a consistent schedule, forms and documents include maintenance request forms, staff manuals, housing brochures, license agreements, housing applications, Residence Life Handbook.
- Review, implement and develop as needed effective residence hall policies and programs that foster an environment conducive to sleep, study, and community engagement.
- Create departmental goals and coordinate institutional effectiveness assessment efforts and reporting.
- Engage regularly with the community; meet with students, families, and other stakeholders to gain insight into the needs and concerns and respond to suggestions.
- Maintain confidentiality of student records, personnel matters, disciplinary matters, administrative assignments, budgets, and other sensitive information; adhere to FERPA
- Act independently in appropriate areas of responsibility, including room changes, fines, and maintenance needs.
- Provide accurate housing information to current students, prospective students, families, university staff, and faculty; facilitate tours and participate in onboarding experiences as requested.
- Maintain weekly office hours.
- Lead Weekly Staff Meetings in collaboration with Associate Director of Residence Life and Housing.
- Oversee Residence Life and Housing department budgets. Actively leads the preparation of the annual budgets and financial plan and the monthly maintenance and facilities forecasting.
- Represent Campus Housing on university committees as assigned. Serve as a member of the CARE Team and Chair the Housing Contract Release Committee.
- Ensures the appearance and physical aspects of the properties meet CSU’s and Greystar’s established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
- Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and company project team members.
- Completes various human resource, financial, administrative, and other reports, and analyses.
- Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
- Other duties as assigned by Cleveland State University and Greystar.
Qualifications:
- Master’s Degree required, with 5-10 years of experience in university residence life and housing operations including supervision of staff
- Demonstrated relationship and partnership-building experience with a commitment to diversity, equity, and inclusion.
- Experience with case management and/or occupancy systems including Maxient, Symplicity Advocate, The Housing Director, PeopleSoft, etc.
- Experience working with campus law enforcement and other campus constituencies in providing accurate, complete, and non-overlapping reports of incidents as appropriate, and investigation of Title IX-related incidents as well as other incidents involving violation of the Student Code of Conduct; and
- Demonstrated effectiveness as a culturally competent professional with broad experience interacting with and supporting the needs of a diverse student population.
- Experience executing programmatic efforts grounded in student development theory, including leading living and learning communities, faculty/scholar in residence programs. Familiarity with database systems such as The Housing Director (ADK Solutions), Entrata, Yardi 7s, and PeopleSoft.
- Strong budgetary and billing experience
- Previous experience with new contracts, development, and acquisitions
- Effective verbal and written communication skills
- Excellent organizational and customer service skills
- Strong relationship and partnership building experience
About CSU: Founded in 1964, Cleveland State University is a public research institution with nearly 16,000 students, 10 colleges and schools, and more than 175 academic programs. According to the Brookings Institution, CSU is No. 18 in the U.S. among public universities that fulfill a critical dual mission: providing upward mobility and conducting impactful research. CSU is the only Ohio university in the top tier of the Brookings list. U.S News & World Report consistently lists CSU among America’s Best Colleges and Universities.
About Greystar: Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. Headquartered in Charleston, South Carolina, Greystar manages and operates an estimated $220 billion of real estate in more than 210 markets globally including offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 748,000 units/beds, and has a robust institutional investment management platform with approximately $45.1 billion of assets under management, including over $21.3 billion of assets under development. Greystar was founded by Bob Faith in 1993 with the intent to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com and www.greystar.com/business-services/property-management/student-housing
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Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.