Executive Director of Housing Operations (On-Campus)

The Executive Director of Housing Operations (EDHO/Regional Property Manager) provides the overall leadership for a comprehensive housing program. The EDHO works directly with the University of Kentucky (UK), including residence life and auxiliary services, to support the University’s academic mission and strategic priorities. Greystar is responsible for the facilities management of 14 buildings, with 6,850 residence hall and apartment-style beds. The EDHO oversees approximately 38 full-time employees, 80 summer conference student staff, and a multimillion-dollar operating budget.

The EDHO serves as a direct link between UK, Greystar, students, and facility management and building operations. He/she is responsible for positively contributing to a high-quality, living-learning residential experience for students. The EDHO provides leadership and direct supervision of four department leaders, occupancy management, finance, marketing, and operations and facilities.

Specific responsibilities include the oversight of all budget and administrative activities, human resources, housing assignments, marketing, and facilities management. The EDHO works alongside residence life to help support the student experience. Additionally, the EDHO is responsible for the development, implementation, and monitoring of departmental budgets. The EDHO is responsible for developing, implementing, and evaluating all student-focused systems and processes that support student retention, mirror institutional thinking, and support the operational and financial goals of Greystar and Campus Housing.

Qualifications

• Master’s Degree required, with 6-9 years of experience or training or a combination of experience/training in university and/or housing operations setting
• Familiarity with database systems such as Yardi, Entrata, StarRez, and SAP
• Strong budgetary experience
• Effective verbal and written communication skills
• Excellent organizational and customer service skills
• Strong relationship building experience

Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.

JOB DESCRIPTION

• Develops the annual budget(s) for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.
• Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
  

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.