Employee Services Representative Sydney

Job Title

Employee Services Representative Sydney

Job Description Summary

The Client Services role is responsible for delivering exceptional workplace experiences and service to our high profile clients guests and the community, ensuring qualitative customer outcomes are realised.

Job Description

An exciting new opportunity has become available working onsite our high profile and well known utility provider. The Client Services role delivers exceptional visitor and employee experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs and making every interaction simple, effective, and quick.

About the Role:

• Reception services, including greeting visitors/contractors/employees professionally.
• Answer corporate switchboard and inbound employee phone line and answer all queries appropriately.
• Respond to all emails that come through the group email inbox with strong written communication.
• Lead New starter Induction tours and office tours for visitors/contractors when required.
• Accurately manage and maintain security access for all employees and visitors to our clients corporate sites.
• Manage orders and delivery of office consumables, as required.
• Stationery cupboard audits, to monitor third-party stationary supplier.
• Locker audits and assign lockers and team storage areas to employees and accurately capture data in database.
• Provide remote support to other corporate sites where there is no Employee Services Representative on site.
• Create and maintain written team processes to a high standard.
• Manage requests for car bay allocations and update asset database.
• Maintain accurate data on spreadsheets/forms included in internal processes.
• Manage onboarding process for new starters (take photo, create security access card, assign locker etc).
• Manage offboarding process of terminated employees as it relates to Employee Services, including follow up of unreturned/uncollected items when required.
• Manage all Incoming/Outgoing business mail services accurately and within set time frames.
• Manage and action meeting room setups and event requests (e.g., loading dock requests, room setups, site access requirements etc.) within set time frames.

About You:

• Strong reception or hospitality / customer service background.
• Experience in commercial office building.
• Professional verbal and written communication skills.
• Ability to multi-task.
• Able to demonstrate a commonsense approach to problem solving.
• Minimum completion of Higher School Certificate.
• Minimum Certificate III in Hospitality preferred.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.