Director of Operations- Single Family Rental

Job Description
PROPERTY NAME: Regional Office – Austin, TX

JOB SUMMARY:

Oversees all operational aspects of managing and leading operations for the Single-Family Rental practice.

ESSENTIAL JOB FUNCTIONS:

• Collaborate with asset services leadership to develop best practices for the Single-Family Rental practice.
• Collaborate with regional operations teams to drive SFR portfolio performance.
• Participate in the effort to attain target operating and financial metrics of the company.
• Act as a leader in continuing the building of the strong culture in which employees feel they are making a difference.
• Collaborate closely with SMD, Single Family Rental and SMD, Asset Services to execute on the various processes that drive operational key results with an eye towards innovative solutions that lead toward efficiency improvements for SFR.
• Establish ongoing communication with regional leaders to identify areas where additional training and/or clarification are necessary.
• Help lead efforts to provide operating efficiencies through creation and refinement of best practices, policies, and procedures for SFR.
• Collaborate with operations team to determine needs from a reporting, analytics, and business intelligence standpoint.
• Review national operational performance utilizing business intelligence tools and make recommendations on performance improvement methods.
• Work in concert with support departments and ensure they are working as a cohesive team to support SFR operations.
• Work with key clients to establish operational playbooks per the client’s business strategy.
• Assist with preparation of the annual operating plan for SFR.
• Attend and participate in industry conferences and to keep up to date on trends and changing conditions in the marketplace.
• Complete occasional onsite property visits to ensure onsite operations are being executed to company standards.
• Lead the completion of any other tasks and projects which may be requested.
• Understand and observe compliance with management
• Other duties as assigned.

KEY COMPETENCIES

Financial and business acumen for SFR

Customer Focus (internal and external)

Communication Proficiency (oral and written)

Project management skills

Leadership/collaborative skills with regional operations

Job Requirements

JOB SKILLS/KNOWLEDGE:

• Extensive knowledge of multifamily industry.
• Work involves highly confidential and sensitive information; sound judgment and discretion are essential.
• Strong interpersonal skills and the ability to work under time constraints.
• Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion.
• Solve practical problems and deal with a variety of variables in situations and develop standardization for SFR.
• Advanced working knowledge of Microsoft Office Suite.

EDUCATION /EXPERIENCE:

• 5+ years of third-party property management experience in a director capacity.
• High school education required; 4-year college degree in a related field strongly preferred.
• Must be able to communicate effectively with clients, regional leadership, and asset services leadership.
• Must be detail oriented and able to focus with frequent interruptions.
• Intermediate level of computer and internet navigation skills.
• Maintain confidence and protects operations of business by keeping information confidential.

TRAVEL REQUIREMENTS:

Travel may be required within the continental United States.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

1. Financial and business acumen for SFR
2. Customer Focus (internal and external)
3. Communication Proficiency (oral and written)
4. Project management skills
5. Leadership/collaborative skills with regional operations
JOB SKILLS/KNOWLEDGE:
* Extensive knowledge of multifamily industry.
* Work involves highly confidential and sensitive information; sound judgment and discretion are essential.
* Strong interpersonal skills and the ability to work under time constraints.
* Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion.
* Solve practical problems and deal with a variety of variables in situations and develop standardization for SFR.
* Advanced working knowledge of Microsoft Office Suite., * 5+ years of third-party property management experience in a director capacity.
* High school education required; 4-year college degree in a related field strongly preferred.
* Must be able to communicate effectively with clients, regional leadership, and asset services leadership.
* Must be detail oriented and able to focus with frequent interruptions.
* Intermediate level of computer and internet navigation skills.
* Maintain confidence and protects operations of business by keeping information confidential.