Director- Client Services

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Director- Client Services

Job Description
PROPERTY NAME: Regional Office – Northern California

Responsibilities:

  • Be the local market expert – intimately understand the demand drivers in the MSA(s) both from a renter and an investor perspective
  • Be a product expert – understand the trends in apartment living in the MSA(s)
  • Be a service expert – understand how our offering is uniquely positioned to drive value for clients in a given situation
  • Support the local operations market leader(s) in growing the portfolio
  • Run point on proposal and “pitch” processes as needed in support of regional growth
  • Interact with institutional, regional, and local multifamily investment companies to drive management opportunities to Cushman & Wakefield (C&W) multifamily
  • Coordinate with various C&W departments to complete proposals, marketing materials, analytics, etc. , necessary to support the growth of the portfolio
  • Leverage existing C&W relationships to cultivate opportunities across the multifamily platform
  • Develop specific strategies and goals per client target
  • Build and manage a pipeline of new property management prospects
  • Coordinate client needs for acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, and general support to existing and new C&W multifamily clients
  • Coordinate with internal legal and operations leaders to support client contract negotiations

Job Requirements

Professional Experience, Skills, Qualifications, Requirements:

  • Minimum 5 years of client-facing multifamily experience
  • Proven track record of relationship building with institutional and private owners
  • Internally motivated self-starter
  • “Passion for the pursuit” – enjoys and thrives on winning new business
  • Ability to solve problems quickly, handle multiple tasks, and to organize resources in support of complex client and internal deliverables
  • Experience in underwriting multifamily real estate
  • Attention to detail with proven follow up and organizational skills
  • Excellent knowledge of multifamily real estate operations and market trends
  • Strong communication skills: written, verbal, and presentation
  • Team oriented with the ability to build consensus across all levels of the organization
  • Ability to grow and maintain strong relationships over time
  • Must possess strong existing industry/institutional owner relationships
  • Ability to travel up to 50% of the time, including but not limited to conference attendance

Education requirements:

  • Bachelor’s degree
  • Professional certifications a plus (CCIM, CPM, ARM, etc. )

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

* Minimum 5 years of client-facing multifamily experience
* Proven track record of relationship building with institutional and private owners
* Internally motivated self-starter
* “Passion for the pursuit” – enjoys and thrives on winning new business
* Ability to solve problems quickly, handle multiple tasks, and to organize resources in support of complex client and internal deliverables
* Experience in underwriting multifamily real estate
* Attention to detail with proven follow up and organizational skills
* Excellent knowledge of multifamily real estate operations and market trends
* Strong communication skills: written, verbal, and presentation
* Team oriented with the ability to build consensus across all levels of the organization
* Ability to grow and maintain strong relationships over time
* Must possess strong existing industry/institutional owner relationships
* Ability to travel up to 50% of the time, including but not limited to conference attendance
Education requirements:
* Bachelor’s degree
* Professional certifications a plus (CCIM, CPM, ARM, etc.)

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