Digital Service Officer

Job Title

Job Description Summary

Job Description

Job Responsibilities

• To aid the Client or Corporation in the technology domain.
• To leverage on FMC’s own technologies to implement the necessary digital services required to assist the Corporation.
• Work closely with the Corporation on the implementation and integration of systems and applications. Ensure the entire process is being monitored and report any abnormalities detected.
• Coordinate and provide the necessary trainings for any digital service implementation for FMC ground staff.
• Responsible for system integration and data transfer between FMC Computerized Maintenance Management System (CMMS) and Client’s prevailing solution (system/cloud).
• Ensure that data between FMC CMMS and the Corporation are successfully transmitted.
• Manage records and relevant documentations and ensure the documents are readily available to the Corporation upon request.
• Ensure that all work requests are assigned appropriately and tracked in FMC CMMS until works are functionally completed and such information shall be made available to the Corporation, making sure the adherence to the standards of the Corporation.
• Keep the Corporation informed on the status of work performed, work schedules and provide major equipment breakdown through digital platform.
• Analyze the data coming from the FMC CMMS system, Building Management System (BMS) & Building Optimization System (BOS) to detect insights such as trends and abnormalities.
• Based on the insights gained and recommend key action plans to the Corporation to prevent any deterioration of any equipment and persisting of issues
• Manage, operate and maintain the BMS/ Integrated Building Management System (IBMS) and Energy Management System (e.g. EMCAS or PQMS)
• Manage the BMS database and generate regular reports and records.
• Manage, monitor and daily log in into the BOS.
• Participate in fault rule review for new and existing alerts/faults/warning
• Capture and understand the logic or design parameters of BMS and match them against BOS functionalities (note: different vendors have different Logic strategies

Job Requirements

• Degree or Diploma in technical or IT services or equivalent with minimum 3 and services in Computerized Maintenance Management System (CMMS) and handling data management related to facility management including but not limited to job ticketing, utilities, customer feedback
• Knowledge in cloud services and architecture, computer language and system architecture development to aid development and troubleshooting of both current and future systems.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.