Customer Care Specialist

This position is responsible for ensuring all administrative and support functions are completed for the department. Responsibilities may include providing assistance to support outstanding balance collection in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email). Additional responsibilities may also include partnering directly with community managers and their associates on various issues, as well as reviewing resident and/or collection files for proper documentation. Additionally, this position is responsible for collecting outstanding balances from residents and is responsible for achieving any established daily, weekly or monthly targets as well as address and actively work to resolve disputed accounts. This position will also be responsible for managing all deposit alternative partners of Greystar and filing claims as needed.

JOB DESCRIPTION

1. Respond promptly to client inquiries according to level of urgency and date submitted; properly recording detail of actions taken.

2. Provide Receivables systems support by receiving and processing move-out files, screening files and/or revision requests, responding to user requests and questions, researching and correcting system problems and following up with the end users to ensure satisfactory resolution of systems-related issues.

3. Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complies with statutory notice periods and any relevant document retention policies.

4. Complete projects, tasks, assignments, and other work that is unique to the department; follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.

5. Communicate and coordinate with internal departments including organization of and participation in departmental meetings.

6. Audits files/statements received for accuracy, completeness and compliance with all applicable contract terms and federal/state laws, requests additional or missing information from Community Managers and associates; make any necessary revisions.

7. Enter data into internal systems for all files and support documentation received ensuring accuracy of information.

8. Make outbound calls regarding assigned accounts with outstanding balances and collect payments; achieve established budget quota and recovery percentage goals

9. Maintain accuracy of resident personal demographic and confidential information (i.e. names, addresses, DOB, social security numbers, etc.); ensure compliance with any/all applicable contract terms, company policies and/or state/federal laws.

10. Review and resolve disputes regarding information contained in assigned accounts.

11. Manage and file claims for communities utilizing a security deposit alternative. Ensure all claims are filed by the deadlines associated with claims collection, coordinate with security deposit alternative providers to obtain any necessary information.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.