Customer Care Specialist

Found Records

Apply today, Get Hired Right Away!

All the job Post type Taxonoly list, when someone select any of them, redirect them to this url https://www.apartmentcareers.com/jobs/?s=sdsdsd&post_type=job_listing&search_location&posted_before=14-days () and pass the vraibale like that so that the search works. (We need this sidebar looks like on this page https://www.apartmentcareers.com/jobs/?search_keywords=&search_location=&post_type=job_listing )

Date Posted
Companies
Job Salaries
Job Experience
Job Industries
Job Qualification

Customer Care Specialist

This position is responsible for collecting outstanding balances from residents within the first 30 days from when a resident moves out of an apartment home. Additional responsibilities may also include partnering directly with communities on various issues, as well as reviewing resident and/or collection files for proper documentation and verifying all documentation is accurate and complete to ensure compliance with all applicable laws and departmental policies/guidelines. Furthermore, this position addresses and validates any resident inquiries/concerns, while achieving established daily, weekly, or monthly targets. This position will also be responsible for overseeing the collection of Deposit Alternative Programs for Greystar.

JOB DESCRIPTION

1. Makes outbound calls and emails to former resident(s) with outstanding balances and collects payments; Preferred resource is outbound calls to achieve established budget quota and recovery percentage goals. Emails are very limited.

2. Responds promptly to former resident(s) inquiries according to level of urgency and properly records detail of actions taken.

3. Verifies accuracy of charges on move out balance, researches inconsistencies, and makes any necessary corrections per the lease agreement.

4. Maintains accuracy of resident personal demographic and confidential information (e.g., names, addresses, DOB, social security numbers, etc.); ensures compliance with any/all applicable contract terms, company policies and/or state/federal laws.

5. Communicates and coordinates with other internal departments as necessary.

6. Completes projects, tasks, assignments, and other work that is unique to the department, follows departmental policies and procedures, and meet standards, metrics, and other benchmarks used within the department for evaluating performance and results.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Other Company Job ( Exclude the current job id from the loop) We will loop the job_list post tyle for the meta filed company name.

Related Jobs

Community Manager – The Hawthorne

Manages the day-to-day operations of an assigned property including managing the team members, daily activities,…

Maintenance Supervisor – River Trail Village (Student Living)

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds,…

Maintenance Technician – Zig Apartments

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds,…

Maintenance Supervisor – Prose KTX

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds,…

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location

Company Updates

THE GREYSTAR STORY