Corporate Hospitality Coordinator

Job Title

Corporate Hospitality Coordinator

Job Description Summary

Under the supervision of the Sr. Workplace Experience Manager, the Hospitality Coordinator oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all employees and visitors, including timely response to and resolution of any requests or concerns. This position plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location.
This individual will also provide support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs in the offices, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude, exceptional communication skills, and have the ability to support facilities management functions. We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

The Expertise We’re Looking For

The ideal Hospitality Coordinator would be able to think strategically and help to develop new ways to experience hospitality and community at Cushman & Wakefield’s client site. They would be able to balance the experiences people have while also considering the financial impacts of decisions. They would also be able to align with our business partners and support their initiatives while continuing to drive for hospitality and community success.

• They would have background knowledge of basic building operations, and knowledge of how emotional intelligence informs the delivery of hospitality activities.
• Anticipate associate and guest needs before they arise to enhance and personalize their experience.
• Provide feedback on programming based on associate sentiment and evaluate events based on attendance, satisfaction, and impact.
• Provide general overall facility management support services, including continuous monitoring of office/facility, address client inquiries and concerns, ensure ing timely quality issue resolution and service delivery. Follow up with clients to ensure customer satisfaction.
• Provide high touch on-site support to employees in the workplace. This includes, providing employees with resources, support, information, and wayfinding to return to the office safely.
• Respond accordingly to facility inquiries and complaints with management guidance. Remain knowledgeable of day to day, routine building operations.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Proven ability to create close working relationships with various internal business units and stakeholders.
• Identify opportunities where hospitality and community can make a positive impact on overall associate and guest experience.
• Key Competencies
  • Exemplary customer service skills with a keen focus on client relations.
  • Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
  • Must be able to use and troubleshoot laptop, mobile device and wireless technologies.
  • Organized coordination with outside contractors and vendors.
  • Audio Visual familiarity in office systems
  • Excellent written and verbal communication with client and cross teams
  • Comfortable corresponding with executive level clients, and interacting with individuals at all levels
  • Detail oriented, confident, self-starter with exceptional organizational skills
  • Maintain a “can do” mentality with the ability to act with minimal information
  • Demonstrate integrity, accountability, self-awareness, and strong work ethic
  • Ability to work under pressure, while acting in a calm manner
  • Showcase exceptional emotional intelligence and empathy
  • Ability to take direction well and contribute insights and knowledge gained in the field – your opinion matters.
  • At all times it is expected to display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk.

The Skills You Bring

• Prefer 2+ years or equivalent experience in the customer service, hospitality, marketing, business, or related experience.
• Prefer BA / BS or equivalent in Real Estate, Marketing, Hospitality, Business or other related degrees, and certifications.
• Excellent interpersonal and networking skills
• Ability to foster a positive and motivating work environment. Encouraging feedback, innovation, and diversity of thought.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

The Value You Deliver

Demonstrate Servant Leadership Competencies including influencing skills, change management, managing ambiguity, driving engagement, collaboration, cultivating innovation, balancing stakeholder relationships, and effective communication.
Contributing to the management of customer service aspects of Reception, Cafeteria, Catering, Vending, Conference and Training Rooms, Transportation, Concierge Services, Audio Visual Services, Gym, and Pantries.
Emphasize customer service for associates and visitors, including delivering a high quality and consistent visitor experience in the Cushman & Wakefield locations.

How Your Work Impacts the Organization

Your work will directly impact how associates experience community and belonging within. You will have a direct impact on visitor experiences and associate satisfaction. You will also contribute to key initiatives related to enhancing community experience and creating operating efficiencies. Including welcoming people and creating a buzz in the workplace.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to sit and or stand for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee is occasionally required to handle packages and luggage up to 50 pounds to place in and remove from storage area. Specific vision abilities required by this job include close vision, and ability to adjust focus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT:

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.