Concierge – Harbor Grand

Company Overview

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council’s Top 50) and remains the No. 1 third-party student housing property manager in the U. S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living’s growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living presently manages a portfolio consisting of approximately 175,000+ units and 125,000+ beds. Asset Living is a family made up of diverse backgrounds, unique ideas, and distinct personalities. Recognized as one of the nation’s Best and Brightest Places to Work, professionals join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Concierge

The Concierge is responsible for assisting current residents and providing support to the onsite staff. Responsibilities include but are not limited to providing a high level of administrative support and customer service to residents and other duties as assigned by the Property Manager.

Essential Duties & Responsibilities

• Administrative Support
  • Assist office staff as requested
  • Prepare lease, move in and welcome packages
  • Prepare property marking materials and distribute
  • Distribute all resident communications
  • Update property website
  • Prepare work orders for maintenance team
• Customer Service
  • Answer phones and great residents and guest
  • Provide professional, courteous customer service to all residents, guests, and customers
  • Assist residents with concierge requests such as taxis, directions, packages, etc.
• Office Duties
  • Maintain the cleanliness of the Leasing Office and Clubhouse, including but not limited to the removal of trash, vacuuming, and stocking the bathroom.
  • Other additional duties assigned by Community Manager.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.