Concierge

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As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.

Maintain an excellent customer service relationship by adhering to the Gables Pledges of Customer Service

Adhere to the Gables Standard Operating Procedures

Ensuring the lobby, entry ways, and front desk is clean and organized at all times

General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc

Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc

Answering the telephone, providing information, forwarding calls and taking messages when necessary

Routinely inspect community amenity areas for trash, cleanliness, and lighting

Signing for deliveries and packages and tracking on the community Package Log

Distributing and assisting residents with packages

Accepting service requests from residents and logging appropriately

Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards

When necessary, issuing keys to residents or other associates.

Monitoring visitor parking areas and issuing parking passes (if applicable)

Receive and distribute dry cleaning to residents (if applicable)

Track, monitor and inspect amenity areas when rented by residents

Handle noise complaints presented by residents after normal leasing office business hours

Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention

Other tasks as assigned by supervisor

To perform this job successfully, an individual must be able to perform each essential duty well. Therequirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EducationNo specific level of education is required. However, for safety and productivity reasons, the positionrequires the ability to read and write English.Professional Experience1-2 years experience in customer service or related field preferred (not required).

Attendance/TravelPosition requires the ability to work any of the seven days of the week, 52 weeks of the year. Due tocommunity staffing limitations, it is extremely critical that individuals be able to work their scheduledhours on a consistent basis and, if necessary, overtime hours when requested. Travel may be requiredfor company training classes or to work at other communities as requested.

Licenses/EquipmentN / A

Skills

• Ability to read, analyze and interpret all forms of information
• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Must be well organized
• Must be detail oriented
• Must be team oriented but able to work independently on occasion
• Must demonstrate tact and diplomacy
• Ability to prioritize tasks
• Ability to multi-task
• Must be efficient
• Must possess strong analytical and problem solving skills
• Ability to follow oral and written instructions

Computer skills:

• Minimum of basic knowledge of computers
• Ability to use Outlook
• Minimum of basic Internet knowledge

Learning and DevelopmentMaintain a commitment to ongoing professional development and career growth.

Career ApparelAssociate must wear career apparel based on defined company standards.An Equal Opportunity Employer – M/F/D/V.

If you’re passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

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