Concierge

Job Title

Concierge

Job Description Summary

Energetic and efficient front desk and office support person to work in operations for a commercial real estate services company in Boston. The candidate will work closely with the Operations team and fee-earners (brokers) within the market to provide support and implement strategic initiatives. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support clients, guests, and employees in the Office.

Job Description

Job Description Summary

Energetic and efficient front desk and office support person to work in operations for a commercial real estate services company in Boston. The candidate will work closely with the Operations team and fee-earners (brokers) within the market to provide support and implement strategic initiatives. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support clients, guests, and employees in the Office.

Essential Job Duties:

Office Operations

• Manage front desk by providing building access (when required) and notifying the employees that client, vendor or job candidate has arrived
• Coordinate catering, conference room space, invitations, and other event planning activities as needed
• Must have the ability to understand and explain AV technology as it applies to each individual requirement and complete AV checks of all conference rooms each day ensuring everything is functional and ready for use
• Support, organize, and/or assist with internal meetings and events as required
• Answer and screen all incoming calls and relay messages for 2 offices
• Communicate general company information
• Communicate with operations staff, fee-earners, and Market Leader
• Handle calls with discretion per the request of the operations staff, fee-earners, and Managing Principal

Office Administration / Vendor Management

• Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor
• Enter all new local vendors into Workday and cleanse data, if required
• Support mail room operations (i.e., picks and sorts mail daily, postage machine, fax and copy machines, manages incoming and outgoing FedEx shipments)
• Work with Operations Manager on business continuity issues
• Assistance with onboarding new employees
• Order business cards
• Document preparation (review, print, bind)
• Support the operations team with office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning
• Other duties as assigned

Role will be evaluated on the following:

• Management of costs to budget, keeping variances to a minimum
• Positive attitude
• Professionalism
• Efficiency and dependability
• Organization
• Customer service and people skills
• Timeliness and responsiveness to requests and conflict resolution

BACKGROUND AND EXPERIENCE

Demonstrated experience should include:

• HS Diploma or GED required, college degree preferred
• Very good written and oral communication skills
• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred

Competencies

• Ability to follow instructions and procedures
• Ability to deal and communicate effectively with all levels of staff and management
• Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise
• Strong written and oral skills
• Strong Microsoft Office Suite skills
• Knowledge of office administrative duties
• Good judgment, tact, and discretion

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative⋠Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.