Concierge

Job Title

Concierge

Job Description Summary

Responsible to provide customer service to our tenants and visitors to the property by assuring a high level of professionalism, including timely response to and resolution of any tenant requests or concerns.

Job Description

• Create and maintain a warm, inviting, and professional environment
• Welcome visitors to the building with courtesy, poise and professionalism
• Schedule and coordinate meetings/special events as requested
• Coordinate building-based special tenant events (e. g. holiday/seasonal events, book/career fairs, etc.)
• Manage all incoming inquiries and warmly transfer to the appropriate party
• Act as liaison between customers, guests and Cushman & Wakefield employees
• Diffuse and redirect difficult situations while maintaining decorum
• Promote and foster positive relationships with tenants and owners and handle service calls as required
• Maintain an organized and inviting work/lobby area
• Project warmth, care, and concern for all, along with proper etiquette
• Adapt to constantly changing situations and personalities, ensuring quality service to all customers

Requirements

• High school diploma or GED equivalent
• 1+ years of experience in high-end customer service environment, preferably in highly visible position such as Concierge, Front Desk associate, or Guest Services Representative in hospitality or property management
• Savvy computer skills, including the ability to maneuver internet searches
• Strong organizational skills; detail oriented
• Excellent phone etiquette, as well as, strong verbal/written communication and presentation skills
• Ability to work with others well, give and take direction and to interface with decision makers in a professional manner
• Strong interpersonal skills with the ability to maintain professional attitude in a sensitive environment
• Proven record of excellent internal and external customer service

Physical Requirements

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
• May involve periods of standing, such as operating at a copier/fax/scanner
• Involves movement between departments, floors, and properties to facilitate work
• Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs
• Regularly required to talk, hear, and use hands and fingers to write and type
• Ability to read and understand information and ideas presented orally and in writing
• Ability to communicate information and ideas in writing and orally so others will understand
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites

Cushman & Wakefield is an Equal Opportunity/Affirmat ive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Note: Due to our client’s requirement, this particular position requires employees to provide acceptable documentation showing full vaccination as per CDC guidelines at the time of employment.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.