Community Support Specialist

The Community Support Specialist supports the Company’s goals related to the financial facets of the community by completing accounting, bookkeeping and other administrative tasks for the assigned portfolio of properties. Additionally, the Community Support Specialist will prepare monthly close-out and financial reports, verify and process invoices for payment, and assist in other resident and vendor related accounting and financial transactions as necessary.
The position has a hybrid work schedule Monday-Friday. Team members in this role work in-office on Tuesdays, Wednesdays, and Thursdays, and are welcome to work from home on Mondays and Fridays.

JOB DESCRIPTION

Contribute and facilitate an optimized resident experience as a resource to residents in a virtual environment via phone, email, or other technologies.

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, and preparing daily bank deposits, preparing financial reports, and processing invoices and payables.

• Reviews resident files and accounting records to determine unpaid charges and/or late fees owed, communicates to residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and communicates and coordinates the process for representation in court with local team and legal counsel .
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. Apply move-out charges to the account from the final inspection.
• Receives, verifies, and processes invoices and other bills to be paid by researching  discrepancies and duplicates with vendor(s), balancing ledger accounts, and assists in facilitating issuing of checks as needed.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Assists in setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• Reviews utility billing resident charges to approve and address high, low and no read accounts.
•  Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.
• Completes various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

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The salary for this position is $55,000/yr plus monthly bonus potential.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life

• 401(k) with Company Match (eligibility required) 

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.