Community Manager – Student Living

Greystar Student Living has partnered with the University of Massachusetts – Amherst, the University of Massachusetts Building Authority and Axium Infrastructure to offer new, state-of-the-art housing for undergraduate and graduate students at UMass. The project will welcome 623 undergraduate students in August 2023 and 201 graduate students in August 2024. Greystar is seeking an experienced student housing professional to lead the project. The ideal candidate should have experience with both on and off campus student housing and a track record of working closely with universities to ensure alignment with partner stakeholder goals and expectations. A demonstrated history of supporting student success initiatives is also critical.
The Community Manager is responsible for the project’s day-to-day operations, including managing team members, customer service, student satisfaction, residence life, and management of resources to achieve established budgeted financial and operational goals, and ensures that the operation of the project complies with Company and University policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

• Establishes relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s), by staying informed about policies that may impact the community and students, developing policies and guidelines for students, communicating regularly with University representatives, and ensuring the community’s compliance with pertinent regulations.
• Develop and implement a comprehensive residence life program that supports student success.
• Interface with owner and university partners on a regular basis to ensure project goals are being met.
• Provides input into the development of budget(s) for the project by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the resident use agreement enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that may impact the project and implements short- and long-range marketing and leasing strategies to achieve the project’s occupancy and revenue goals.
• Promotes student satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the project’s maintenance team members comply with the Company and University’s standards with respect to responding and completing resident service requests.
• Conducts regular project inspections and takes appropriate actions to ensure that the physical aspects of the project, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Supervises project staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assists in managing the client/owner/University relationship by meeting with the owners, conducting project tours, providing updates and information about the project’s performance, and responding to owner requests as needed.
• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.

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Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.