Community Manager – Campus Village (Student Living)

Greystar Student Living has partnered with the University of South Carolina in offering a new, state-of-the-art on-campus housing facility, that currently houses 1800 undergraduate students. Greystar is seeking an experienced student housing professional to lead the project. The ideal candidate should have experience with both on and off campus student housing and a track record of working closely with universities to ensure alignment with partner stakeholder goals and expectations. A demonstrated history of supporting student success initiatives is also critical.
The Community Manager serves as liaison between Greystar and the University of South Carolina and is responsible for positively contributing to a high quality, living-learning residential experience for students.

JOB DESCRIPTION

Specific responsibilities include the oversight of all fiscal and administrative activities, human resources, and facilities management. Specifically, the Community Manager is responsible for departmental supervision of all maintenance and custodial operations. The Community Manager works alongside the department of University Housing to help support the student experience, including residence life and student success. Manages the day-to-day operations of an assigned project including managing the team members, daily activities, and resources of the project to achieve established budgeted financial and operational goals, and ensures that the operation of the project complies with University and Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

 

Essential Responsibilities:

 

Establishes relationships with the appropriate housing, residence life and student affairs officials and others affiliated with the University of South Carolina by staying informed about policies that may impact the community and students, developing policies and guidelines for students, communicating regularly with University representatives, and ensuring the community’s compliance with pertinent regulations. Provides input into the development of budget(s) for the project by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the University as needed. Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. Promotes student satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the project’s maintenance team members comply with the Company and University standards with respect to responding and completing student service requests. Conducts regular project inspections and takes appropriate actions to ensure that the physical aspects of the project, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Supervises project staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company and University policies, values, and business practices. Assists in managing the University relationship by meeting with key University staff, conducting project tours, providing updates and information about the project’s performance, and responding to University requests as needed.

 

Other Responsibilities:

 

Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

 

Organizational Responsibilities:

 

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to project operations, and reporting violations or infractions to appropriate individual(s). Practices proper safety techniques in accordance with University, Company, project, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the project. Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.

 

Working Conditions:

 

Incumbents work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

 

Physical Demands:

 

Incumbents must be able to physically access all exterior and interior parts of the project and amenities. Incumbents must be able to stand, walk, and/or sit for extended periods of time. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Incumbents must be able to work a flexible work schedule, and be available via phone and/or email at all times, except during approved time off. Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

 

Required Licenses or Certifications:

 

Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions. Incumbents must have valid driver’s license to drive a golf cart on project and ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license.

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Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life

• 401(k) with Company Match (eligibility required) 

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.