Community Manager

Job Title

Community Manager

Job Description Summary

The Community Manager plays a large role in creating a positive experience of our client and office environment via in-person interactions with various individuals accessing the space, including prospective clients, employees, guests and vendors who walk through the door. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.

Greets and directs all end users (employees, visitors, contractors) encountered with enthusiasm, professionalism and courtesy. Provides very positive and professional first impression to visitors. Directs guests and clients to their requested services and assists with coordination of employee amenities as appropriate (meeting room, pantry, restroom, dry cleaning pick-up services, mail services, transportation/shuttle services, guest services, etc. ) Establishes a strong rapport with clients, vendors and contractors.
Specifically, this individual will be responsible for the day-to-day tasks and initiatives related to workplace services (event support, potentially assisting with furniture and room reconfigurations, administrative tasks, training end users on accessing workplace technologies) and serving as a repository of knowledge for individuals coming on site on how to access and use workplace services (mail services, catering, parking, etc.).
The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, have the ability to support facilities management and operations professionals in a faced-paced environment, and be willing and able to roll up their sleeves to provide service and support when and where needed by our clients and individuals requiring assistance on site.
We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

Covid Requirements: Due to our client’s requirement, this particular position requires employees to provide acceptable documentation showing full vaccination as per CDC guidelines at the time of employment. No exceptions.

Essential Functions and Responsibilities

• Ensures a smooth and seamless employee and guest experience of workplace services and amenities by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Provides services as assigned (ranging from mail to event to space support and others) and helps keeps the client workspace and all related areas neat and orderly with or without the assistance of day porters, janitorial, or FM support as needed, as appropriate, and as the environment dictates
• Proactively identify needed repairs, maintenance, or updates required in the workplace
• Is actively visible in their service area and always accessible to the customer via personal presence, phone, walkie talkie. Provides advance notice to manager and customer for personal time off.
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours if needed.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Understands and adheres to company policies and procedures, following all safety and security protocols.
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Serves as a liaison between client and building vendors
• Event support and potentially assists in the coordination of events/catering/ad hoc requests
• Maintains client space readiness
• Administrative support and coordination
• Receive complaints, questions, concerns and suggestions from employees and sharing this feedback with the Hospitality Lead, FM team and client
• Helps maintain appropriate records for requested support and services.
• Provides prompt and efficient follow up on any issues/ requests and status updates and timeline on topics handled or reviewed by other groups where needed
• Project an approachable and professional image in personal appearance, manner, and demeanour

Key Competencies

Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Must be able to use laptop, mobile device and wireless technologies Comfortable corresponding with executive level clients, and interacting with individuals at all levels Detail oriented, confident, self-starter with exceptional organizational skills Maintain a “can do” mentality with the ability to act with minimal information Demonstrate integrity, accountability, self-awareness and strong work ethic Ability to work under pressure, while acting in a calm manner Showcase exceptional emotional intelligence and empathy Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population Organization and attention to detail required Must be able to work in a fast paced, high volume dynamic environment

Important experience

Minimum of 2 years of related work experience in real estate facilities management services, travel/hospitality, customer-centric retail environment and reception with vendor coordination experience with face-to-face customer and client interaction.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.