Community Manager

Job DetailsLevel ManagementJob Location Parkwood Manor – Norfolk, VAPosition Type Full TimeEducation Level High SchoolTravel Percentage NoneJob Shift Day Monday – FridayCommunity Manager

Position Summary:

The Community Manager is responsible for the oversight of successful day- to- day operations (financial, administrative, sales and marketing and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. The Community Manager directly supervises the onsite staff and facilitates the successful management of the property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry, and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the propertys occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
• Develops resident retention strategies and maintains by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.
• Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
• Partners with Regional Manager to create operating income/expense budgets that reflect the owners objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.
• Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly property operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
• Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.
• Other duties as assigned.

Minimum Qualifications/Skills:

• 3-5 years of prior property management experience
• Ability to travel via automobile and airplane for company required training/business
• Intermediate MS Office Word/Excel and computer technology skills
• Professional appearance and demeanor
• A positive, motivating and team- oriented attitude
• Effective communication skills
• Ability to thrive in a fast-paced, competitive environment
• Ability to work with a diverse group of people and customers

Desired Qualifications/Skills:

• Bachelors degree in Business or Management
• Background in Accounting/Finance CAM/Licensed Property Manager
• Yardi experience a plus
• A valid drivers license may be required

The Community Manager is responsible for the successful day-to-day operations of the community while ensuring company standards are achieved and excellent customer service is delivered.

Overview:

• Regularly inspects the property ensure company standards are being met and takes appropriate action to establish property compliance with safety, industry and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property s occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
• Manages resident retention ensuring residents are responded to in a timely manner and taking necessary action to address service issues; monitors resident satisfaction.
• Oversees requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units.
• Works with Regional Manager on operating income/expense budgets that reflect the owners objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval
• Prepares property operational and financial reports as directed/as needed; reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners policy on accounts receivable; collects delinquent accounts promptly.
• Hires, trains, supervises, develops, and mentors property team members.

Qualifications/Skills:

• 3-5 years of prior property management experience
• Ability to travel via automobile and airplane for company required training/business
• Intermediate MS Office Word/Excel and computer technology skills
• Professional demeanor and strong, professional communication and presentation skills
• A positive, motivating and team- oriented attitude
• Ability to work with a diverse group of people and customers
• Affordable housing experience

Desired Qualifications/Skills:

• Bachelor s degree in Business or Management
• Background in Accounting/Finance CAM/Licensed Property Manager
• Yardi experience a plus

Work Schedule: 9am-6pm, Monday-Friday, with weekends possible if needed to meet business needs.

Equal Opportunity Employer. Drug Free workplace. Employment is contingent upon successful completion of a background check and drug screening.