Commercial Lead Engineer

The Commercial Service Manager reports to commercial corporate management and works to ensure units and facilities for an assigned single, larger and complex commercial property and/or portfolio of multiple, smaller and potentially less complex properties within a defined geographic region are in good working order and maintained to standards for MAA. Primary responsibilities include managing preventative maintenance; overseeing the operation, maintenance and repair of commercial HVAC systems and other mechanical equipment; ensure prompt and courteous responses to routine and emergency service requests; maintain property appearance which meets or exceeds standards. In collaboration with regional and corporate commercial operations management, assists with overseeing construction projects including capital repairs and improvements and commercial unit build-outs.

The successful candidate will embody and work to reinforce MAA’s Core Values throughout all aspects of MAA. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Monitors the operating condition and control parameters of all HVAC and mechanical equipment at an assigned commercial office property within a market.
• Assists with monitoring landscaping, lighting, service areas and utility rooms, parking facilities, sidewalks and other aspects of common area maintenance in commercial components of assigned mixed-use properties.
• Collaborates with regional and corporate commercial operations management and other staff to assist with construction project management. Assists with delivering possession of space to new tenants and inspecting tenant spaces for pending move-outs. Participates in pre-construction meetings with tenant general contractors to review base building conditions, construction rules and regulations, contact information and build-out plans. Assists with contracting for capital projects. Assists with overseeing contractors performing landlord and/or tenant build-outs to ensure timely completion within budget and in accordance with plans, including final punch list.
• Coordinates the operation, maintenance, repair and/or replacement of HVAC units serving commercial spaces to maximize useful life and to meet capital budget requirements. Assists with collection of HVAC maintenance records from commercial tenants as required by lease agreement. Conducts HVAC assessments on commercial spaces at tenant move-out and as directed to support leasing efforts.
• Performs preventative maintenance and maintains records for all office building equipment (excludes retail tenants). Develops and maintains preventive maintenance schedule and assigns tasks for completion by vendors. Maintains awareness of preventative maintenance requirements and schedule with which to alert commercial tenants or assign a contractor for action per the commercial lease agreement.
• Performs and/or oversees vendors for routine and emergency HVAC repairs.
• Responds to and resolves routine and emergency non-HVAC maintenance requests as needed.
• Performs minor cosmetic, electrical, plumbing and lighting repairs on vacant spaces.
• Communicates and shares information with regional and commercial operations management regarding overall property maintenance condition, status, and staff. Ensures maintenance goals and objectives are mutually understood and provides feedback. Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and three to five years of experience in facility maintenance and/or mechanical repair required, or an equivalent combination of experience and education
• HVAC experience with a focus on preventative maintenance and trouble-shooting required
• EPA Type II or III or Universal license required; CAMT is required in Florida only
• Valid driver’s license from the state of residence required

Preferred Qualifications

• HVAC experience with chilled water systems and energy management systems strongly preferred
• Commercial maintenance experience with plumbing, electrical, and janitorial strongly preferred
• Commercial maintenance experience with Class-A multi-tenant office building and/or mixed use or retail shopping center environments preferred
• Supervisory experience preferred

Knowledge, Skills, and Abilities

• Thorough knowledge of heating and air conditioning unit maintenance, trouble shooting, and repair for commercial grade units
• General knowledge of the repair and maintenance of electrical, plumbing, and carpentry for commercial facilities (e.g., floor drains, grease traps, vent-a-hoods)
• Knowledge of safety regulations related to commercial properties, including fire suppression systems
• Knowledge and skills to operate common and specialized tools for repairs and maintenance
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
• Supervisory and leadership skills to delegate and guide the work activities of others, including sub-contractors
• Skill and ability to clearly and concisely communicate verbally and in writing with professionalism when interacting with residential and commercial tenants and operations management
• Knowledge and skills to organize, prioritize, and meet deadlines
• Customer service and problem-solving skills
• Ability to read, interpret and apply written instructions for repair and maintenance of equipment Attention to details
• Computer skills with property management (e.g., Yardi, MRI) and service management (e.g., Angus Anywhere) applications
• Basic computer/technical skills to operate mobile computing or communications devices

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required to sit, stand, bend, walk use hands and fingers to control objects, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. The associate must be able to lift 50 pounds individually and up to 300 pounds with assistance devices (dollies, hand trucks, additional persons).
• Must be able to see and read to complete forms, read reports, and visually determine the correct working order of physical aspect of units and other property facilities. Frequently needs to see small details.
• While performing the duties of this job the associate primarily works in an outdoor environment exposed to adverse weather conditions as well as dirt and/or dust.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.