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Client Services Manager
The Client Services Manager is responsible for identifying new business for our 3rd party clients. The ideal candidate has previous experience executing RFP’s, DD’s, and underwriting experience in the multi-family industry.
Supports the Company’s strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company’s growth and ensure client satisfaction and retention.JOB DESCRIPTION
- Supports the ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
- Provides input into the establishment of annual business goals and objectives for the client services group.
- Supports the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position.
- Assists in the development and distribution of communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, pro-actively announce future trends and direction, and promote the Company, its offerings, services and benefits.
- Leads and/or participates in due diligence assignments, and may act as liaison with brokers for new fee management business opportunities.
- Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing innovative and cost-effective solutions.
- Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.