Client Account Manager

Job Title

Client Account Manager

Job Description Summary

The Account Manager is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Manager will manage and lead team members. Responsible for <$4MM+ revenue and day to day client relationship of one or more client accounts within Global Occupier Services (GOS) across one or more service lines below:
1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc. )
2.Project & Development Services
3.Transaction Management
4.Portfolio Administration
5. Portfolio and Workplace Strategy This position provides management across all aspects of the accounts including, but not limited to,
*Service Delivery Excellence (including innovation, best practices etc.)
*Client Experience & Relationship Management
*Talent Management and Team Development
*Financial Performance (including P&L, contract expansion / renewals).

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy, and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Global Compliance, etc.
• Develop and maintain account P&L management, profitability and overall financial performance Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making
• Responsible for <$2MM+ revenue and day to day client relationship of one or more client accounts within Global Occupier Services (GOS) across one or more service lines below:
  • Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) Project
  • Development Services
  • Transaction Management
  • Portfolio Administration
  • Portfolio and Workplace Strategy

QUALIFICATIONS

• Bachelor’s Degree; graduate degree preferred
• 5-7 years of experience in directly leading and managing teams, clients, P&L
• Contract management experience
• Experience in the management of an integrated services account, including Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.