After-Hours Maintenance Coordinator

Job Title

After-Hours Maintenance Coordinator

Job Description Summary

Fantastic opportunity to join the C&W business on a prominent client account.

Job Description

The role

The After-Hours Maintenance Coordinator, working as part of the client property service centre and account team, provides a nodal point of contact for all property related issues and enquiries on the property portfolio from the client’s staff

The After-Hours Maintenance Coordinator must demonstrate the cultural attributes of the client to ensure the ‘one team’ concept underpinning the relationship between the client and Cushman & Wakefield is demonstrated in all dealings and that users experience a seamless interaction in all engagements.
Working closely with Facilities Manager, Property Managers, Landlords and Vendors, the After-Hours Maintenance Coordinator is responsible for receiving, managing, providing updates and monitoring the completion of all work requests to the satisfaction of the requestor.

The predominant activity of this role is managing reactive maintenance requests through to completion however the Maintenance Coordinator must also work closely with other members of the Account Team to facilitate other property related service requests as appropriate.

Primary responsibilities of the After Hours Maintenance Coordinator are:

• Receive, action and respond to all incoming requests via phone, email and the JDE job request queues.
• Attentively listen to the caller request;
• Use FM knowledge make targeted enquiries in relation to works;
• Undertake a risk and technical analysis to provide feedback to caller;
• Allocate works appropriately to sub-contractor.
• Maintain courtesy and pleasantries at all times
• * Ensure attendance and availability as per roster and other times as required.

Hours of Operation
The role will be operating on a rotating roster basis. The hours of coverage will be from 6am through to 7pm (Monday to Saturday).

Qualifications and experience
* Experience in property, facilities or corporate real estate environment.
* Exposure to Corporate Social Media platforms such as Yammer
* Experience/ exposure in Facilities Management.
* Customer service experience in any field including conflict resolution and stakeholder expectation management
* Proficiency in relevant computer applications, minimum Word, Excel, Outlook
* Attained Higher School Certificate or equivalent

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.