Account Manager

Job Title

Account Manager

Job Description Summary

The Account Manager is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Manager will manage and lead team members.
Responsible for <$2MM+ revenue and day to day client relationship of one or more client accounts within Global Occupier Services (GOS) across one or more service lines below:
1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2.Project & Development Services
3.Transaction Management
4.Portfolio Administration
5.Portfolio and Workplace Strategy
This position provides management across all aspects of the accounts including, but not limited to,
1.Service Delivery Excellence (including innovation, best practices etc.)
2.Client Experience & Relationship Management
3.Talent Management and Team Development
4.Financial Performance (including P&L, contract expansion / renewals etc.)

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Obtain a thorough understanding of the clientâ™s business goals and strategies to align real estate services with these objectives as it relates to Facilities Management Services
• Oversee day-to day operations of facilities and lead team in providing exceptional customer focused and proactive FM service delivery
• The ideal candidate will be a management professional with experience in health systems operations, health care compliance, real estate, facilities operations, budgeting, and project management in a clinical environment.
• Ensuring properties are managed in compliance with all applicable laws, codes, and standards, including any requirements of third-party regulators such as NYSDOH, The Joint Commission, CMS, FDNY, EPA, and others.
• Overseeing the collection and organization of documentation from required periodic Life Safety inspections, testing and maintenance activities.
• Ability to synthesize information from many sources to create, articulate, and implement management strategies that will improve service delivery efficiencies and alignment of goals and expectations between C&W and the Client.
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Manager and provide disciplined contract management to meet superior delivery of all contract deliverables
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal etc.
• Develop and maintain account P&L management, profitability and overall financial performance

• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

IMPORTANT EDUCATION

• Bachelorâ™s degree required
• Masterâ™s degree or MBA preferred

IMPORTANT EXPERIENCE

• Minimum of 5-7 years of Facilities Management Experience at management level or other similar capacity, preferably in healthcare or regulated industry with rigorous governance program
• Experience in directly leading and managing teams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.
• Union knowledge

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer

and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $134,215.00 – $157,900.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative⋠Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.