- Pre-interview preparation
Every great sales presentation starts with pre-sales preparation which
includes client research, and product analysis. Job seekers prepare for
interviews similarly: research on the prospective employer and a
thorough catalog of their own accomplishments to illustrate their
potential contribution and worth to the employer.
Thanks to the internet, company research is relatively easy,
especially on publicly held firms. A few good sources are Yahoo,
Hoovers, Wall Street Journal archives as well as company web sites.
Information on privately held companies is often readily available as
well. One of the easiest ways to get such information is simply enter
the company name in your favorite search engine and see what pops up.
Minimally, you’ll want to find out company size, products or services,
major competitors, branch or head quarters and any recent news items.
Time allowing, it’s also very helpful to know some of the major players
in their organization; a little history on them and future products,
markets or growth objectives.
Once you’ve done the research, prepare to communicate your
value through your accomplishments. Examine your career for examples of
how you have solved problems, saved money, increased revenue, or
created revenue opportunities for your former employers. As much as
possible, dollarize or quantify your contributions. Do not depend on
your ability to "wing it" through your interviews. Ask any
high-producing sales profession, they will tell you that it is
impossible to wing your way to success. It takes preparation and
practice.
Once you’ve prepared for the interview, don’t forget the next essential sales skill:
- Finding and using the interview "Hot Buttons"
An interviewer’s hot button is his/her unspoken concerns or wishes.
It’s your job as the interviewee to uncover the interviewer’s
hot button. If you don’t ask, he/she probably won’t tell you. There are
two magic questions that will reveal the interviewer’s hot buttons.
- "What do you see as the greatest challenge for this position?"
- "What qualities do you see as most important for this position?"
Once you’ve asked the all important questions—shut up and listen!
After the interviewer has revealed his/her hot buttons, use the
information to frame your answers to his/her questions. You’ll connect
with the interviewer much faster once you sell yourself based on
his/her motivations.
Now that you have their attention, don’t forget the most important skill:
- Closing on the next step of the interview process
The term "closing" as a sales term that means influencing one to
agree to take certain action (as in signing a contract or writing a
check.) A complex sale involves a number of small closes before the
ultimate closing purchase. The interview process is a series of closes
leading up to the final job offer.
If you’ve purchased a car lately you know that the sale starts
with the text drive and moves forward through a series of carefully
crafted questions such as "do you prefer silver or black?", "Which of
you will be the primary driver?", "Shall we park this in the
sale-pending area", "Do you wish to trade in your car, or shall we
finance this 100%". The effective sales person knows what closing steps
must take place—attempt to skip the steps and he may loose the sale
altogether.
As a clever sales person identifies the small closing steps needed to
move the sale forward, so must the job seeker understand the closes
necessary to keep the interview process moving forward toward a job
offer. Those steps look something like this:
- The cover letter must entice the reader to read your resume.
- The resume must motivate the reader to call you in for an interview.
- In the first interview ask for a second interview:
- "When would you like to schedule our next meeting"
- "Is there any reason you wouldn’t consider inviting me back for second interview?"
- "Who will I meet in the second interview?"
- In the second interview ask to speak with the decision maker"
- "Who, besides yourself, will make the final hiring decision?"
- "When is convenient for Mr./Ms. Decision Maker to meet with me?"
- "Is there any other presentation materials I should bring when I visit with Mr./Ms. Decision Maker?"
- When speaking with the decision maker ask for the job offer:
- "Are there any objections that prevent you from extending an offer?"
- "When would you like me to start?"
- "What challenges would you have me tackle first?"
Asking for the next interview or the job offer may seem bold, but
try it. You’ll find yourself invited back more often and feel much more
in control of the interview process.
Once you’ve mastered and applied the three essential sales skills for
effective interviews you’ll see your job-search efforts accelerate and
your confidence soar.
-Deborah Walker, CCMC
Resume Writer ~ Career Coach
888-828-0814 or Deb@AlphaAdvantage.com
Call for FREE resume critique